Troubleshooting/FAQs

I am using a license server and it says that the server is unable to establish a trust relationship with the workstation

This is usually caused by the workstation system time being too far off from the license server’s time. Make sure that your workstation time is correct.  

It says unable to connect to the MineModeller database  

Either the network is down, the computer is not connected to the network, the database server is down, or incorrect data has been specified for the database connection.  

It says Timeout when trying to retrieve server license

The server license has expired. Please contact PrimeThought for a new license.